How our customer service makes the Clean Energy Financing process easy

When it comes to making home energy upgrades, it can be difficult to know where to start and how to navigate through the whole process. What upgrades are best for your home? How do you apply for rebates?

The Clean Energy Financing program provides help at every step of the journey, from booking your Home Energy Assessment to recommending upgrades. But you don’t just need to take our word for it, here’s what some of our customers have said about our customer service.

Energy Advisors show “genuine concern” for solutions

For Erin in Bridgewater, it wasn’t just the lower energy bills that made the program worth it for her. As a first-time homeowner, she and her husband wanted help from an expert to ensure they were making good choices. Steve, one of our Home Energy Advisors, was happy to help.

“Steve guided us every step of the way, offering detailed reports and honest recommendations that were perfectly suited to our needs,” Erin says. “His genuine concern for finding the most effective solutions to save us money in the long term was evident from the start.”

“Supportive” staff help from start to finish

Getting a home energy assessment, paying contractors and applying for rebates can result in a lot of paperwork and processes to keep track of. Lucky for Jason in Hebbville, our staff were ready to assist him at every step.

“I recommend the program because the staff at Clean Energy Financing are helpful, supportive and mentor you through the entire process,” he said. “They also submit all the applicable paperwork for residents to receive federal and provincial rebates.”

Consistent customer service “instilled confidence”

The Clean Energy Financing program can take time as you go from booking a Home Energy Assessment to scheduling contractors and having work completed. For Jessica, who was upgrading her family home in Bridgewater, it was important to have a consistent voice on the phone to help her through it.

“Having one customer representative has been really helpful,” she says. “It’s nice to have the same person every time you call so they know who you are and the details of your case. Fran gave me a checklist to help me get everything sorted. It was really helpful and instilled confidence.”